APC WADVPLUS-AX-15 warranty/support extension
Product Technical Specification
| Features | |
| License quantity | 1 |
| Number of years | 1 |
| Product type | Addon |
| Service included | Parts |
| Service time (hours x days) | 24x7 |
| On-site support | Yes |
| Troubleshooting | Yes |
| Parts, labour & shipping included | Yes |
| Technician visit with spares kit | Yes |
| Repairs performed onsite | Yes |
| Parts replacement | Yes |
| Coverage area | Andorra, United Arab Emirates, Antigua and Barbuda, Anguilla, Albania, Armenia, Netherlands Antilles, Angola, Argentina, Austria, Australia, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Bolivia, Brazil, Bahamas, Botswana, Belarus, Belize, Canada, The Democratic Republic Of Congo, Central African Republic, Congo, Switzerland, Côte d'Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Serbia and Montenegro, Cuba, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Western Sahara, EMEA, Eritrea, Spain, Ethiopia, Finland, Falkland Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Ghana, Gibraltar, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guyana, Hong Kong, Honduras, Croatia, Haiti, Hungary, Ireland, Israel, Iraq, Iran, Iceland, Italy, Jamaica, Jordan, Kenya, Saint Kitts And Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, LAM, Lebanon, Saint Lucia, Liechtenstein, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Morocco, Moldova, Madagascar, Macedonia, Mali, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mexico, Malaysia, Mozambique, Namibia, NAM, Niger, Nigeria, Nicaragua, Netherlands, Norway, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Sudan, Sweden, Singapore, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Turks And Caicos Islands, Chad, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, Turkey, Trinidad and Tobago, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands, XF, Yemen, Mayotte, South Africa, Zambia, Zimbabwe |
| Compatibility | In Row ACRD Half Rack 10kw |
Delivery Options
Economy Delivery (UK)
Fast & Tracked by Courier (UK)
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
Functional verification
During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Service Plans Features & Benefits
Serviceability
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
| Features | |
| License quantity | 1 |
| Number of years | 1 |
| Product type | Addon |
| Service included | Parts |
| Service time (hours x days) | 24x7 |
| On-site support | Yes |
| Troubleshooting | Yes |
| Parts, labour & shipping included | Yes |
| Technician visit with spares kit | Yes |
| Repairs performed onsite | Yes |
| Parts replacement | Yes |
| Coverage area | Andorra, United Arab Emirates, Antigua and Barbuda, Anguilla, Albania, Armenia, Netherlands Antilles, Angola, Argentina, Austria, Australia, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Bolivia, Brazil, Bahamas, Botswana, Belarus, Belize, Canada, The Democratic Republic Of Congo, Central African Republic, Congo, Switzerland, Côte d'Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Serbia and Montenegro, Cuba, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Western Sahara, EMEA, Eritrea, Spain, Ethiopia, Finland, Falkland Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Ghana, Gibraltar, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guyana, Hong Kong, Honduras, Croatia, Haiti, Hungary, Ireland, Israel, Iraq, Iran, Iceland, Italy, Jamaica, Jordan, Kenya, Saint Kitts And Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, LAM, Lebanon, Saint Lucia, Liechtenstein, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Morocco, Moldova, Madagascar, Macedonia, Mali, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mexico, Malaysia, Mozambique, Namibia, NAM, Niger, Nigeria, Nicaragua, Netherlands, Norway, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Sudan, Sweden, Singapore, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Turks And Caicos Islands, Chad, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, Turkey, Trinidad and Tobago, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands, XF, Yemen, Mayotte, South Africa, Zambia, Zimbabwe |
| Compatibility | In Row ACRD Half Rack 10kw |
Buykingston order despatch times:
We will despatch your order the very same day if we receive cleared payment by 12:00 pm Mon-Fri.
These delivery estimates apply when you order up to 12:00 pm Mon-Fri (excluding public holidays).
We charge a one off delivery cost as outlined below regardless of how many items you order or the weight of your order.
Estimated delivery times are provided to us by the respective delivery companies. We pass this information onto you, the customer.
Despatch times do not apply to UK public holidays.
Estimated delivery times are taken from the next available working day available for delivery. For example if an order was despatched on a working Wednesday by 3pm, the first available working day for delivery would be Thursday provided you placed your order by 3pm on the Wednesday. If the next available weekday is a UK bank holiday/public holiday then your order will be despatched on the next available working day.
Our warehouse reserves the right to upgrade the delivery method you select on your order.
Our available delivery options*
Contact us for a shipping quote.
*All delivery times are estimated unless stated.
Product Returns Note
Buykingston offers a simple, hassle-free returns policy. If for whatever
reason you are not happy with the item purchased, you can return it to us
within 14 days of receipt for a refund. This applies to items purchased
direct through Buykingston only.
Our 14 Day Returns Money Back Guarantee:
For items returned in resaleable condition, with all original packaging. If
an item has been opened for inspection but shows signs of use beyond that, a
deduction may apply to reflect the reduced value — see our full
Terms & Conditions
(Section 12) for details.
Some items are excluded from our money-back guarantee unless they have developed a fault. These include:
- Headphones
- Earphones
- Custom made and designed products, such as flash memory products with
custom logos on them, e.g. USB flash drives and memory cards with your own
logo
Returns FAQs
What is your returns criteria?
14 days from date of receipt, or expected date of receipt on non-tracked
items.
How do I go about returning my order?
Please contact us
via our contact page with your order number. We will provide you with an RMA
number and return instructions, including your return deadline and whether a
freepost label applies to your order.
Do I need to contact you before returning my order?
Yes, to obtain an RMA number before sending anything back.
Does my item have to include its original packaging?
Yes, to qualify for our 14 day money-back guarantee. For faulty items, we
understand you may no longer have the original packaging.
Who pays for return postage?
If your item is faulty, damaged, or not as described, we cover reasonable
return postage, or provide a freepost label where available. If you are
returning an item for another reason (including simply changing your mind),
you are responsible for return postage unless we have expressly confirmed a
freepost label in your RMA email — we recommend using a tracked and
insured service for items of significant value.
Who deals with the warranty on a faulty item?
We will. In some circumstances we may ask you to contact the manufacturer
directly for assistance.
Please ensure you have read and comply in full with Sections 11–13 of our Terms & Conditions.