Lenovo PremiumCare with Onsite Upgrade - Extended service agreement - parts and labour - 4 years - on-site - response time: NBD - for IdeaCentre A540-24, IdeaCentre AIO 3 22, 3 22ADA05, 3 24, 3 27, 5 24, 5 27, Yoga AIO 7 27
Product Technical Specification
| Features | |
| Number of years | 4 |
| Product type | Upgrade |
| Service included | Parts |
| Phone support | Yes |
| On-site support | Yes |
Delivery Options
Economy Delivery (UK)
Fast & Tracked by Courier (UK)
We get it. New computers are exciting. From the moment you unbox your new Lenovo device, you want to get the most out of it. Yet even the most technical among us struggle with setup and support.
Lenovo Premium Care is the hassle-free solution for all your technical support needs.
Introducing Lenovo Premium Care
Premium Care is the new standard for advanced technical support.
Our helpful technicians are ready to help you with any issues with your Lenovo device, peripherals, and even software. With this front-of-the-queue and straight-to-the-experts customer support service, Lenovo provides you peace of mind and faster solutions, allowing you to get the best from your new device.
Premium Concept Taken To The Next Level
• Real Person: Choose how you want to reach us - through the phone, chat or email - our expert technicians will take care of you. Real person support for your PC issues.
• Real Fast: Highly trained technicians will provide you real-time solutions, whatever the issue, on your first contact. If needed, our team will schedule an onsite visit for the next business day.
• Hassle-Free: ‘Getting started’ and ‘how-to’ assistance for hardware and software. Easy solutions that are simple to reach - that’s how Premium Care delivers you the ideal support experience.
• PC Health Check: Free annual PC Health Check that allows our experts to spot issues before you do so they can resolve them quickly and help you avoid PC problems.
‘How-To’ Assistance For Hardware And Software
Whether you need setup advice or help adding a printer, Lenovo Premium Care has got your back.
Now, you will have a go-to place to keep you connected and able to use your device to do the things you love.
Besides offering the highest level of hardware support and making sure you have ‘how-to’ assistance anytime you need, our team is always ready to answer questions about the software applications you use every day.
That’s Premium Care - designed to delight and make your life easier.
List of supported software
Windows® OS, Lenovo™ SHAREit, Lenovo OneKey™ Recovery, Lenovo REACHit, Lenovo Photo Master, McAfee® LiveSafe™ (30-day trial), Adobe® Photoshop® software, Adobe Acrobat® software, Cyberlink Power DVD, Chrome OS, Dropbox, Intuit Quickbooks, McAfee, MS Office, Windows, MS Works, MS Works Plus 2008, Norton AnitVirus, Norton Internet Security, Roxio Creator, Skype.
| Features | |
| Number of years | 4 |
| Product type | Upgrade |
| Service included | Parts |
| Phone support | Yes |
| On-site support | Yes |
Buykingston order despatch times:
We will despatch your order the very same day if we receive cleared payment by 12:00 pm Mon-Fri.
These delivery estimates apply when you order up to 12:00 pm Mon-Fri (excluding public holidays).
We charge a one off delivery cost as outlined below regardless of how many items you order or the weight of your order.
Estimated delivery times are provided to us by the respective delivery companies. We pass this information onto you, the customer.
Despatch times do not apply to UK public holidays.
Estimated delivery times are taken from the next available working day available for delivery. For example if an order was despatched on a working Wednesday by 3pm, the first available working day for delivery would be Thursday provided you placed your order by 3pm on the Wednesday. If the next available weekday is a UK bank holiday/public holiday then your order will be despatched on the next available working day.
Our warehouse reserves the right to upgrade the delivery method you select on your order.
Our available delivery options*
Contact us for a shipping quote.
*All delivery times are estimated unless stated.
Product Returns Note
Buykingston offers a simple, hassle-free returns policy. If for whatever
reason you are not happy with the item purchased, you can return it to us
within 14 days of receipt for a refund. This applies to items purchased
direct through Buykingston only.
Our 14 Day Returns Money Back Guarantee:
For items returned in resaleable condition, with all original packaging. If
an item has been opened for inspection but shows signs of use beyond that, a
deduction may apply to reflect the reduced value — see our full
Terms & Conditions
(Section 12) for details.
Some items are excluded from our money-back guarantee unless they have developed a fault. These include:
- Headphones
- Earphones
- Custom made and designed products, such as flash memory products with
custom logos on them, e.g. USB flash drives and memory cards with your own
logo
Returns FAQs
What is your returns criteria?
14 days from date of receipt, or expected date of receipt on non-tracked
items.
How do I go about returning my order?
Please contact us
via our contact page with your order number. We will provide you with an RMA
number and return instructions, including your return deadline and whether a
freepost label applies to your order.
Do I need to contact you before returning my order?
Yes, to obtain an RMA number before sending anything back.
Does my item have to include its original packaging?
Yes, to qualify for our 14 day money-back guarantee. For faulty items, we
understand you may no longer have the original packaging.
Who pays for return postage?
If your item is faulty, damaged, or not as described, we cover reasonable
return postage, or provide a freepost label where available. If you are
returning an item for another reason (including simply changing your mind),
you are responsible for return postage unless we have expressly confirmed a
freepost label in your RMA email — we recommend using a tracked and
insured service for items of significant value.
Who deals with the warranty on a faulty item?
We will. In some circumstances we may ask you to contact the manufacturer
directly for assistance.
Please ensure you have read and comply in full with Sections 11–13 of our Terms & Conditions.