Logitech Select Three Year Plan
Product Technical Specification
| Features | |
| License quantity | 1 |
| Number of years | 1 |
| Service type | Premium Support |
| Service time (hours x days) | 24x7 |
| Response time | 1 |
| Phone support | Yes |
| On-site support | Yes |
| Web support | Yes |
| Advance exchange service | Yes |
| Compatibility | Logitech Small Room Solutions, Logitech Medium Room Solitions, Logitech Large Room Solitions |
Delivery Options
Economy Delivery (UK)
Business Express
A comprehensive service plan featuring 24/7 issue resolution by product experts, advanced RMA, and Sync Insights for maximum uptime.
ENTERPRISE-GRADE
PEACE OF MIND
Logitech Select is a comprehensive enterprise-grade service plan that delivers reliability, continuity, and enterprise-grade peace of mind for each room you designate. It provides ultra-responsive 24/7 support, a dedicated Customer Success Manager, accelerated RMA, onsite spares. and advanced Sync analytics including customizable alerts through ServiceNow integration.
Ensure your video collaboration solutions are always ready and operational when your teams need them with a backup plan that’s focused on uptime and business-class performance from a vendor you know and trust.
WHAT’S INCLUDED
A Comprehensive, All-In-One Service Plan
24/7 Enterprise-Grade Support
Logitech video collaboration solutions are enterprise quality and extremely reliable. But should an outage occur and downtime is not an option, you can rely on 24/7 solution-level technical support to provide the right level of assistance fast. Think of Logitech Select as a help desk staffed by video collaboration specialists with expertise using Microsoft Teams®, Zoom Rooms™ and in-room appliances running Windows and Android operating systems.
Dedicated Success Manager
Logitech video collaboration solutions and standalone products make online teamwork simple and easy. Yet, we know there are times when having a new perspective on your solution is helpful. That’s when a dedicated Logitech Customer Success Manager can lend support to enterprise customers with 50+ rooms installed. Your CSM is a trusted advisor, analytics-based consultant, and issue-resolution advocate who personally champions your needs.
Fix-It Fast with Advanced RMA
Expect the best but plan for the unpredictable. Logitech Select provides peace of mind with advanced RMA that aims to deliver next business day expedited delivery of any replacements if needed for Logitech products under warranty. Advanced RMA minimizes downtime to keep your business running smoothly in the event of equipment failure, no questions asked.
RMA in an INSTANT
Some video collaboration spaces—like boardrooms and training facilities—are business-critical and too essential to wait 24 hours for new equipment if a product failure occurs. Instant RMA provides the fastest product replacement possible with onsite spares for enterprise customers with 50+ Logitech video collaboration rooms installed.
Sync Insights Inform Optimization
Logitech Sync compiles and reports data about how people use rooms and devices to help you optimize your collaboration spaces and technologies. Logitech Select includes advanced Sync insights and analytics to help you easily implement, manage, and monitor your video collaboration solutions at scale.
ServiceNow Workflow Integration
Want immediate notifications in existing workflows? Logitech Sync makes it easy for IT to monitor and manage meeting room devices and push firmware updates all from a unified web dashboard. The ServiceNow integration adds push notifications for events like device disconnection and room overcrowding, so IT can maximize room availability and uptime while maintaining a healthy and connected workplace.
How It works
Use Single Sign On (SSO) to access Logitech Select with your existing username and password. Permissions controlled by your Administrator allow multiple users to access specific functions.
Requesting assistance from Logitech is streamlined and simple with prompt and expert issue resolution always just a few clicks away.
See ticket status and track RMA requests quickly and easily through the Select portal.
Logitech Sync simplifies remote monitoring and device management while providing deep insights into device and room usage.
Designed & Delivered by Experts
As the market leader in the video collaboration space, Logitech innovation and expertise deliver remarkable solutions that are technologically advanced yet simple to use. Logitech Select leverages those brand-defining qualities into a service designed and delivered by experts you know and trust.
Comprehensive Service for Room Solutions
Reliability, continuity, and enterprise-grade peace of mind accompanies each room you designate for a Logitech Select service plan. One Select plan works for most rooms and hardware. It’s service delivered with simplicity. Count on our expert assistance and tools to minimize downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.
A Service Plan for Every Room No Matter the Size
| Features | |
| License quantity | 1 |
| Number of years | 1 |
| Service type | Premium Support |
| Service time (hours x days) | 24x7 |
| Response time | 1 |
| Phone support | Yes |
| On-site support | Yes |
| Web support | Yes |
| Advance exchange service | Yes |
| Compatibility | Logitech Small Room Solutions, Logitech Medium Room Solitions, Logitech Large Room Solitions |
Buykingston order despatch times:
We will despatch your order the very same day if we receive cleared payment by 12:00 pm Mon-Fri.
These delivery estimates apply when you order up to 12:00 pm Mon-Fri (excluding public holidays).
We charge a one off delivery cost as outlined below regardless of how many items you order or the weight of your order.
Estimated delivery times are provided to us by the respective delivery companies. We pass this information onto you, the customer.
Despatch times do not apply to UK public holidays.
Estimated delivery times are taken from the next available working day available for delivery. For example if an order was despatched on a working Wednesday by 3pm, the first available working day for delivery would be Thursday provided you placed your order by 3pm on the Wednesday. If the next available weekday is a UK bank holiday/public holiday then your order will be despatched on the next available working day.
Our warehouse reserves the right to upgrade the delivery method you select on your order.
Our available delivery options*
Contact us for a shipping quote.
*All delivery times are estimated unless stated.
Product Returns Note
Buykingston offers a very flexible and hassle free returns policy. If
for whatever reason you are not happy with the item purchased you can return
it to us within 12months for a refund (for unused and unopened
items) or within 30 days on opened and used items for a refund. This
applies to items purchased direct through Buykingston only.
Our 30 Day Returns Money Back Guarantee Satisfaction
Guarantee:
For items opened and used and that are returned in a resellable
condition.
Our 365 Day Returns Money Back Guarantee Satisfaction
Guarantee:
For items that remain sealed and unused.
Some items are excluded from our moneyback guarantee unless they have developed a fault. These include;
- Headphones
- Earphones
- Custom made and designed products such as flash memory products with
custom logo’s on them. E,g USB flash drives and memory cards with your own
logo
Returns FAQs
What is your returns criteria?
On opened items 30 days from date of receipt or expected date of receipt on
non tracked items.
On unopened items 365 days.
How do i go about returning my order?
Please contact us via our contact page with
your order number where we will present you with an RMA number and returns
label.
Do i need to contact you before returning my order?
Yes, to obtain an RMA number.
Does my item have to include its original packaging?
Yes for items that fall within our 30 day money back guarantee and our 365
day returns. Of course for faulty items we realise you may no longer have
the packaging.
Who deals with the warranty on a faulty item?
We will. In some circumstances we may ask you to contact the manufacturer
direct for assistance.
Please ensure you have read and comply in full with Section 11 & 13 of our terms and conditions which you can read here in full.