TCL C64 Series 65C645K TV 165.1 cm (65") 4K Ultra HD Smart TV Wi-Fi Titanium
Product Technical Specification
| Display | |
| Display diagonal | 65 |
| HD type | 4K Ultra HD |
| Display technology | QLED |
| LED backlighting type | Direct-LED |
| Screen shape | Flat screen |
| Native aspect ratio | 16:9 |
| Response time | 15 |
| Motion interpolation technology | PPI (Picture Performance Index) 3100 |
| Native refresh rate | 60 |
| Dynamic contrast ratio marketing name | Mega Contrast |
| Colour depth | 10 |
| Display resolution | 3840 x 2160 |
| Display diagonal (metric) | 165.1 |
| Peak luminance ratio | 70 |
| Viewable size diagonal | 1640 |
| TV tuner | |
| Tuner type | Analog & Digital |
| Analog signal format system | NTSC,PAL BG,PAL DK,PAL I,PAL L,SECAM B/G,SECAM D/K,SECAM L |
| Digital signal format system | DVB-C,DVB-S2,DVB-T2 |
| Auto channel search | Yes |
| Smart TV | |
| Smart TV | Yes |
| Internet TV | Yes |
| Operating system installed | Android TV |
| Operating system version | ATV 11.0 |
| Screen mirroring | Yes |
| Apple AirPlay 2 support | Yes |
| Hybrid Broadcast Broadband TV (HbbTV) | Yes |
| Hybrid Broadcast Broadband TV (HbbTV) version | 2.0.2 |
| Smart modes | Dolby Vision,Natural,Photo,Sports |
| Built-in Chromecast | Yes |
| App distribution platform | Google Play |
| Video apps | Amazon Prime Video,Apple TV,Disney+,Netflix,Twitch,YouTube |
| Music apps | Spotify |
| Lifestyle apps | Google Apps |
| Audio | |
| Number of speakers | 2 |
| RMS rated power | 20 |
| Audio output channels | 2.0 |
| Audio decoders | DTS,Dolby Atmos |
| Audio decoding technologies | DTS:X,Dolby Digital AC4,Dolby TrueHD |
| Equalizer | Yes |
| Sound modes | Dolby Audio |
| Auto volume leveller | Yes |
| Enhanced Audio Return Channel (eARC) | Yes |
| Audio system | Dolby Atmos |
| Network | |
| Wi-Fi | Yes |
| Ethernet LAN | Yes |
| Wi-Fi standards | 802.11a,802.11b,802.11g,Wi-Fi 4 (802.11n),Wi-Fi 5 (802.11ac) |
| Bluetooth | Yes |
| Bluetooth version | 5.0 |
| Bluetooth profiles | A2DP,SBC |
| Miracast | Yes |
| Web browser | Yes |
| HID support | Yes |
| Design | |
| VESA mounting | Yes |
| Panel mounting interface | 300 x 300 |
| Product colour | Titanium |
| Frameless design | Yes |
| Introduction year | 2023 |
| Bezel type | 4 Bezel-less |
| Stand type | Legs stand |
| Stand colour | Titanium |
| Performance | |
| High Dynamic Range (HDR) supported | Yes |
| High Dynamic Range (HDR) technology | High Dynamic Range 10 (HDR10),High Dynamic Range 10+ (HDR10 Plus),Hybrid Log-Gamma (HLG) |
| Game mode | Yes |
| Teletext function | Yes |
| Subtitles function | Yes |
| Video formats supported | AVI,H.264,H.265,MKV,MP4,MPG,TS,VP9,WEBM,WMV |
| Audio formats supported | EAC3,MP3,PCM,WMA |
| Image formats supported | BMP,HEIF,JPG,PNG |
| Dolby Vision | Yes |
| Ambient mode | Yes |
| AI Upscale | Yes |
| Backlight dimming technology | Local Dimming |
| Picture processing technology | TCL AiPQ 3.0 Engine |
| Noise reduction | Yes |
| Processor cores | 4 |
| Multi-screen | Yes |
| AMD FreeSync | Yes |
| AMD FreeSync type | FreeSync |
| Game features | Auto Low Latency Mode (ALLM),Game Bar,Game Master |
| 4K Ultra HD upscaling | Yes |
| Auto standby | Yes |
| Video upscaling | Yes |
| Parental control | No |
| Smartphone remote support | Yes |
| USB playback | Yes |
| Ports & interfaces | |
| HDMI version | 2.0 |
| HDMI Quick Switch | Yes |
| Audio Return Channel (ARC) | Yes |
| HDCP | Yes |
| PC in (D-Sub) | No |
| Ethernet LAN (RJ-45) ports | 1 |
| USB connectivity | Yes |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 1 |
| Component video (YPbPr/YCbCr) in | 1 |
| Digital audio optical out | 1 |
| Headphone outputs | 1 |
| Headphone out | Yes |
| RF ports quantity | 2 |
| RF connector type | F, IEC |
| Common interface (CI) | Yes |
| Common interface Plus (CI+) | Yes |
| Common interface Plus (CI+) version | 1.4 |
| HDMI ports quantity | 3 |
| Consumer Electronics Control (CEC) | T-link |
| AC (power) in | Yes |
| Management features | |
| Control type | Buttons,Wireless |
| Voice control | Yes |
| Electronic Programme Guide (EPG) | Yes |
| Programming period | 8 |
| On Screen Display (OSD) | Yes |
| Number of OSD languages | 29 |
| On Screen Display (OSD) languages | ALB,BUL,CRO,CZE,DAN,DEU,DUT,ENG,ESP,EST,FIN,FRE,GRE,HUN,ITA,LAT,LIT,MAC,NOR,POL,POR,RUM,RUS,SER,SLK,SLV,SWE,TUR,UKR |
| Auto power off | Yes |
| Sleep timer | Yes |
| On/Off timer | Yes |
| Firmware upgradeable | Yes |
| Firmware upgradeable via | Network,USB |
| Works with Amazon Alexa | Yes |
| Works with the Google Assistant | Yes |
| Power | |
| Power consumption (standby) | 0.5 |
| Energy efficiency class (HDR) | G |
| Energy efficiency class (SDR) | G |
| Energy consumption (HDR) per 1000 hours | 90 |
| Energy consumption (SDR) per 1000 hours | 53 |
| AC input voltage | 220-240 |
| AC input frequency | 50 |
| Energy efficiency scale | A to G |
| Certificates | |
| Certification | Tüv Rheinland |
| Technical details | |
| Sound technology | Dolby Atmos, DTS Virtual-X, Virtualization & upmix |
| Internal memory | 10200 |
| Processor | Dolby Atmos, DTS Virtual-X, Virtualization & upmix |
| Doesn't contain | Cadmium |
| Supplier features | |
| Country of origin | Poland |
| Weight & dimensions | |
| Width (with stand) | 1444 |
| Depth (with stand) | 350 |
| Height (with stand) | 886 |
| Weight (with stand) | 15300 |
| Width (without stand) | 1444 |
| Depth (without stand) | 82 |
| Height (without stand) | 835 |
| Weight (without stand) | 15100 |
| Package dimensions (WxDxH) | 1650 x 152 x 992 |
| Stand width | 1384 |
| Stand depth | 350 |
| Packaging data | |
| Screws included | Yes |
| Quick start guide | Yes |
| Manual | Yes |
| Package weight | 12.5 |
| Package width | 1650 |
| Package depth | 152 |
| Package height | 992 |
| Package weight | 21300 |
| Packaging content | |
| Desktop stand | Yes |
| Mounting kit | No |
| Cables included | AC |
| Remote control included | Yes |
| Remote control type | RC833 |
| Smart Remote included | No |
| Manual languages | DAN,SLV,DEU,HUN,DUT,NOR,ENG,SWE,ESP,ITA,POL,BUL,EST,POR,TUR,RUM,UKR,FIN,RUS,FRE,GRE,SER,CZE,LIT,SLK |
| Logistics data | |
| Customs product code (TARIC) | 8528724000 |
| Pallet gross width | 1650 |
| Pallet gross length | 1132 |
| Pallet gross height | 800 |
| Products per pallet | 5 |
| Quantity per truck | 240 |
| Number of pallets per truck | 48 |
| Other features | |
| Hybrid Log-Gamma (HLG) | Yes |
| Quantum dot color technology | Yes |
| 3D | No |
| Motion control | Yes |
| Wi-Fi ready | Yes |
| 4 sides bezel-less design | Yes |
| Channels quantity (DVB-C) | 1 |
| Channels quantity (DVB-S2) | 1 |
| Channels quantity (DVB-T) | 1 |
| Automatic HDMI device recognition | Yes |
| Cord length | 1.5 |
| Processor architecture | ARM rtd288o |
| Intelligent Voice Recognition | Yes |
| Processor frequency | 1.3 |
| Aerial input | Yes |
| HDMI | Yes |
| Dimensions (W x D x H) with stand | 1444 x 350 x 886 |
| Mains power | Yes |
| Stand | Yes |
| Picture mode | Sports Mode, Ambient Mode |
| Smart TV applications | Netflix, YouTube, Amazon Prime, AppleTV+, Google Play Apps |
| USB ports quantity | 1 |
| Analogue tuner | Yes |
| DVB-T2 tuner | Yes |
| Bezel width | 5 |
| USB port | Yes |
| Platform | Android |
| Dimensions (with stand) (WxHxD) | 1225 x 763 x 356 |
| Power plug type | Type C |
| Digital Living Network Alliance (DLNA) certified | Yes |
| Colour gamut | 100 |
| News apps | BBC |
| Google applications | Gmail,Google Chromecast,Google Duo,Google Home,Google Music,Google Play,Google Play Games,Google Play Movies,Google Play Music,Google Voice Search,YouTube |
| App store | Google Play Store |
| Screen saving functions | Yes |
| Stand weight | 1 |
| User memory | 9.2 |
Delivery Options
Economy Delivery (UK)
Fast & Tracked by Courier (UK)
The exceptional colours of QLED
Thanks to state-of-the-art Quantum Dot technology, this TCL TV delivers genuine cinematic colours made from over a billion colours and shades.
All of the colours that cinema cameras can capture. They make it possible to deliver a level of colour reproduction, detail and depth which are unrivalled by any other LED or OLED TV.
4K HDR PRO: vivid accurate colours and finest details
The latest standard for UHD content is High Dynamic Range. HDR PRO provides a superior High Dynamic Range experience with great contrast, shadow detail and vivid accurate colours. Experience incredible picture detail as the filmmakers intended. The picture you see is as detailed as it is in the real world. Dive further into the depth and detail!
On TCL TVs, 4K HDR PRO combined with quantum dot provides a superior High Dynamic Range (HDR) experience delivering accurate colours and the finest details.
Motion Clarity for smooth picture and improved motion
On fast-moving actions, you don’t want to miss a detail. MEMC TCL’s proprietary software algorithm steps up to the plate while you’re watching sports or fast-paced shows or movies. Helping reduce motion display blur and keeping motion trails to a minimum.
Your viewing experience will always be crystal clear, whether the source is 50Hz or 60Hz.
Stunning HDR whatever the source
There are a lot of ways to get the best 4K HDR picture quality on TV: HDR10, HDR HLG, HDR10+, HDR DOLBY VISION. There are a lot of ways to get the best 4K HDR picture quality on TV: HDR10, HDR HLG, HDR10+, HDR DOLBY VISION. This TCL TV supports them all!
Make sure you can fully use the maximum capacity of your 4K HDR TV: whatever you enjoy Dolby Vision content on Netflix, Disney+ or HDR 10+ content on Amazon Prime Video, this 4K HDR TCL TV will always support the best format.
Your optimized gaming experience
For gamers, a responsive TV is just as important as one with a good picture. With HDMI eArc and ALLM enabled, you'll experience the lowest latency and the best picture settings for gaming, automatically.
120Hz game accelerator for a smooth gaming experience
For real gamers, a smooth and responsive screen is far more important than resolution.
With TCL's latest technology of 120Hz DLG* (Dual Line Gate), the content auto-adjustment function brings a higher refresh rate and a lower latency. You're just a touch away from a far more seamless gaming experience.
On C64K Series, 120Hz refresh rate is achieved via unique algorithms and TCL technology. Game resolution is automatically set to Full HD to allow 120 images per second. A smooth image for latest 120Hz game console generations.
Immersive, moving audio flows all around you.
Sound has never sounded this good. Feel a deeper connection to the stories and music you love with sound that moves all around you with breathtaking realism.
Entertainment you love. With a little help from Google.
Android TV comes with Google Play and Google Assistant* built-in. Find the latest blockbuster, check the score of the big game, or dim the lights — all without leaving what you’re watching.
Android TV also allows to cast content directly on the TV. Innovative features like easy task switching, multi-user accounts or side settings ensure the favourite content of all family members is always front and centre.
Alexa lets your voice control your world
Amazon Alexa lives in the cloud and is always getting smarter. Ask Alexa to play music, hear the news, check the weather, adjust TV volume, change your TV channel, control your smart home, and more.
Freeview Play - The biggest shows live and on-demand
The biggest shows, live and on demand. Plenty of TV to keep the whole house happy. The nation’s most popular TV platform offers an impressive 30,000+ hours of TV, all for free. Stream from popular apps such as BBC iPlayer, ITVx, My5 and more.
Elegant adjustable dual stand position
Elegant and smart: the bezeless luxury design of the TCL C64K Series comes with an adjustable dual position stand* allowing you to place a TCL sound bar or fit this large screen TV on any surface at home. Elegance meets QLED performance and technology in perfect harmony.
| Display | |
| Display diagonal | 65 |
| HD type | 4K Ultra HD |
| Display technology | QLED |
| LED backlighting type | Direct-LED |
| Screen shape | Flat screen |
| Native aspect ratio | 16:9 |
| Response time | 15 |
| Motion interpolation technology | PPI (Picture Performance Index) 3100 |
| Native refresh rate | 60 |
| Dynamic contrast ratio marketing name | Mega Contrast |
| Colour depth | 10 |
| Display resolution | 3840 x 2160 |
| Display diagonal (metric) | 165.1 |
| Peak luminance ratio | 70 |
| Viewable size diagonal | 1640 |
| TV tuner | |
| Tuner type | Analog & Digital |
| Analog signal format system | NTSC,PAL BG,PAL DK,PAL I,PAL L,SECAM B/G,SECAM D/K,SECAM L |
| Digital signal format system | DVB-C,DVB-S2,DVB-T2 |
| Auto channel search | Yes |
| Smart TV | |
| Smart TV | Yes |
| Internet TV | Yes |
| Operating system installed | Android TV |
| Operating system version | ATV 11.0 |
| Screen mirroring | Yes |
| Apple AirPlay 2 support | Yes |
| Hybrid Broadcast Broadband TV (HbbTV) | Yes |
| Hybrid Broadcast Broadband TV (HbbTV) version | 2.0.2 |
| Smart modes | Dolby Vision,Natural,Photo,Sports |
| Built-in Chromecast | Yes |
| App distribution platform | Google Play |
| Video apps | Amazon Prime Video,Apple TV,Disney+,Netflix,Twitch,YouTube |
| Music apps | Spotify |
| Lifestyle apps | Google Apps |
| Audio | |
| Number of speakers | 2 |
| RMS rated power | 20 |
| Audio output channels | 2.0 |
| Audio decoders | DTS,Dolby Atmos |
| Audio decoding technologies | DTS:X,Dolby Digital AC4,Dolby TrueHD |
| Equalizer | Yes |
| Sound modes | Dolby Audio |
| Auto volume leveller | Yes |
| Enhanced Audio Return Channel (eARC) | Yes |
| Audio system | Dolby Atmos |
| Network | |
| Wi-Fi | Yes |
| Ethernet LAN | Yes |
| Wi-Fi standards | 802.11a,802.11b,802.11g,Wi-Fi 4 (802.11n),Wi-Fi 5 (802.11ac) |
| Bluetooth | Yes |
| Bluetooth version | 5.0 |
| Bluetooth profiles | A2DP,SBC |
| Miracast | Yes |
| Web browser | Yes |
| HID support | Yes |
| Design | |
| VESA mounting | Yes |
| Panel mounting interface | 300 x 300 |
| Product colour | Titanium |
| Frameless design | Yes |
| Introduction year | 2023 |
| Bezel type | 4 Bezel-less |
| Stand type | Legs stand |
| Stand colour | Titanium |
| Performance | |
| High Dynamic Range (HDR) supported | Yes |
| High Dynamic Range (HDR) technology | High Dynamic Range 10 (HDR10),High Dynamic Range 10+ (HDR10 Plus),Hybrid Log-Gamma (HLG) |
| Game mode | Yes |
| Teletext function | Yes |
| Subtitles function | Yes |
| Video formats supported | AVI,H.264,H.265,MKV,MP4,MPG,TS,VP9,WEBM,WMV |
| Audio formats supported | EAC3,MP3,PCM,WMA |
| Image formats supported | BMP,HEIF,JPG,PNG |
| Dolby Vision | Yes |
| Ambient mode | Yes |
| AI Upscale | Yes |
| Backlight dimming technology | Local Dimming |
| Picture processing technology | TCL AiPQ 3.0 Engine |
| Noise reduction | Yes |
| Processor cores | 4 |
| Multi-screen | Yes |
| AMD FreeSync | Yes |
| AMD FreeSync type | FreeSync |
| Game features | Auto Low Latency Mode (ALLM),Game Bar,Game Master |
| 4K Ultra HD upscaling | Yes |
| Auto standby | Yes |
| Video upscaling | Yes |
| Parental control | No |
| Smartphone remote support | Yes |
| USB playback | Yes |
| Ports & interfaces | |
| HDMI version | 2.0 |
| HDMI Quick Switch | Yes |
| Audio Return Channel (ARC) | Yes |
| HDCP | Yes |
| PC in (D-Sub) | No |
| Ethernet LAN (RJ-45) ports | 1 |
| USB connectivity | Yes |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 1 |
| Component video (YPbPr/YCbCr) in | 1 |
| Digital audio optical out | 1 |
| Headphone outputs | 1 |
| Headphone out | Yes |
| RF ports quantity | 2 |
| RF connector type | F, IEC |
| Common interface (CI) | Yes |
| Common interface Plus (CI+) | Yes |
| Common interface Plus (CI+) version | 1.4 |
| HDMI ports quantity | 3 |
| Consumer Electronics Control (CEC) | T-link |
| AC (power) in | Yes |
| Management features | |
| Control type | Buttons,Wireless |
| Voice control | Yes |
| Electronic Programme Guide (EPG) | Yes |
| Programming period | 8 |
| On Screen Display (OSD) | Yes |
| Number of OSD languages | 29 |
| On Screen Display (OSD) languages | ALB,BUL,CRO,CZE,DAN,DEU,DUT,ENG,ESP,EST,FIN,FRE,GRE,HUN,ITA,LAT,LIT,MAC,NOR,POL,POR,RUM,RUS,SER,SLK,SLV,SWE,TUR,UKR |
| Auto power off | Yes |
| Sleep timer | Yes |
| On/Off timer | Yes |
| Firmware upgradeable | Yes |
| Firmware upgradeable via | Network,USB |
| Works with Amazon Alexa | Yes |
| Works with the Google Assistant | Yes |
| Power | |
| Power consumption (standby) | 0.5 |
| Energy efficiency class (HDR) | G |
| Energy efficiency class (SDR) | G |
| Energy consumption (HDR) per 1000 hours | 90 |
| Energy consumption (SDR) per 1000 hours | 53 |
| AC input voltage | 220-240 |
| AC input frequency | 50 |
| Energy efficiency scale | A to G |
| Certificates | |
| Certification | Tüv Rheinland |
| Technical details | |
| Sound technology | Dolby Atmos, DTS Virtual-X, Virtualization & upmix |
| Internal memory | 10200 |
| Processor | Dolby Atmos, DTS Virtual-X, Virtualization & upmix |
| Doesn't contain | Cadmium |
| Supplier features | |
| Country of origin | Poland |
| Weight & dimensions | |
| Width (with stand) | 1444 |
| Depth (with stand) | 350 |
| Height (with stand) | 886 |
| Weight (with stand) | 15300 |
| Width (without stand) | 1444 |
| Depth (without stand) | 82 |
| Height (without stand) | 835 |
| Weight (without stand) | 15100 |
| Package dimensions (WxDxH) | 1650 x 152 x 992 |
| Stand width | 1384 |
| Stand depth | 350 |
| Packaging data | |
| Screws included | Yes |
| Quick start guide | Yes |
| Manual | Yes |
| Package weight | 12.5 |
| Package width | 1650 |
| Package depth | 152 |
| Package height | 992 |
| Package weight | 21300 |
| Packaging content | |
| Desktop stand | Yes |
| Mounting kit | No |
| Cables included | AC |
| Remote control included | Yes |
| Remote control type | RC833 |
| Smart Remote included | No |
| Manual languages | DAN,SLV,DEU,HUN,DUT,NOR,ENG,SWE,ESP,ITA,POL,BUL,EST,POR,TUR,RUM,UKR,FIN,RUS,FRE,GRE,SER,CZE,LIT,SLK |
| Logistics data | |
| Customs product code (TARIC) | 8528724000 |
| Pallet gross width | 1650 |
| Pallet gross length | 1132 |
| Pallet gross height | 800 |
| Products per pallet | 5 |
| Quantity per truck | 240 |
| Number of pallets per truck | 48 |
| Other features | |
| Hybrid Log-Gamma (HLG) | Yes |
| Quantum dot color technology | Yes |
| 3D | No |
| Motion control | Yes |
| Wi-Fi ready | Yes |
| 4 sides bezel-less design | Yes |
| Channels quantity (DVB-C) | 1 |
| Channels quantity (DVB-S2) | 1 |
| Channels quantity (DVB-T) | 1 |
| Automatic HDMI device recognition | Yes |
| Cord length | 1.5 |
| Processor architecture | ARM rtd288o |
| Intelligent Voice Recognition | Yes |
| Processor frequency | 1.3 |
| Aerial input | Yes |
| HDMI | Yes |
| Dimensions (W x D x H) with stand | 1444 x 350 x 886 |
| Mains power | Yes |
| Stand | Yes |
| Picture mode | Sports Mode, Ambient Mode |
| Smart TV applications | Netflix, YouTube, Amazon Prime, AppleTV+, Google Play Apps |
| USB ports quantity | 1 |
| Analogue tuner | Yes |
| DVB-T2 tuner | Yes |
| Bezel width | 5 |
| USB port | Yes |
| Platform | Android |
| Dimensions (with stand) (WxHxD) | 1225 x 763 x 356 |
| Power plug type | Type C |
| Digital Living Network Alliance (DLNA) certified | Yes |
| Colour gamut | 100 |
| News apps | BBC |
| Google applications | Gmail,Google Chromecast,Google Duo,Google Home,Google Music,Google Play,Google Play Games,Google Play Movies,Google Play Music,Google Voice Search,YouTube |
| App store | Google Play Store |
| Screen saving functions | Yes |
| Stand weight | 1 |
| User memory | 9.2 |
Buykingston order despatch times:
We will despatch your order the very same day if we receive cleared payment by 12:00 pm Mon-Fri.
These delivery estimates apply when you order up to 12:00 pm Mon-Fri (excluding public holidays).
We charge a one off delivery cost as outlined below regardless of how many items you order or the weight of your order.
Estimated delivery times are provided to us by the respective delivery companies. We pass this information onto you, the customer.
Despatch times do not apply to UK public holidays.
Estimated delivery times are taken from the next available working day available for delivery. For example if an order was despatched on a working Wednesday by 3pm, the first available working day for delivery would be Thursday provided you placed your order by 3pm on the Wednesday. If the next available weekday is a UK bank holiday/public holiday then your order will be despatched on the next available working day.
Our warehouse reserves the right to upgrade the delivery method you select on your order.
Our available delivery options*
Contact us for a shipping quote.
*All delivery times are estimated unless stated.
Product Returns Note
Buykingston offers a very flexible and hassle free returns policy. If
for whatever reason you are not happy with the item purchased you can return
it to us within 12months for a refund (for unused and unopened
items) or within 30 days on opened and used items for a refund. This
applies to items purchased direct through Buykingston only.
Our 30 Day Returns Money Back Guarantee Satisfaction
Guarantee:
For items opened and used and that are returned in a resellable
condition.
Our 365 Day Returns Money Back Guarantee Satisfaction
Guarantee:
For items that remain sealed and unused.
Some items are excluded from our moneyback guarantee unless they have developed a fault. These include;
- Headphones
- Earphones
- Custom made and designed products such as flash memory products with
custom logo’s on them. E,g USB flash drives and memory cards with your own
logo
Returns FAQs
What is your returns criteria?
On opened items 30 days from date of receipt or expected date of receipt on
non tracked items.
On unopened items 365 days.
How do i go about returning my order?
Please contact us via our contact page with
your order number where we will present you with an RMA number and returns
label.
Do i need to contact you before returning my order?
Yes, to obtain an RMA number.
Does my item have to include its original packaging?
Yes for items that fall within our 30 day money back guarantee and our 365
day returns. Of course for faulty items we realise you may no longer have
the packaging.
Who deals with the warranty on a faulty item?
We will. In some circumstances we may ask you to contact the manufacturer
direct for assistance.
Please ensure you have read and comply in full with Section 11 & 13 of our terms and conditions which you can read here in full.